Thank You For Booking an Appointment With New Start Counselling.

Our offices are now open from Mondays through Thursdays.  Because of COVID we have stricter guidelines to adhere by:

Prior to your session:
When we receive your booking we will send you a secure email:: Please read, fill and electronically sign the client counselling & intake consent form and send it back to us. This document must be received by New Start Counselling within 24 hrs. of our scheduled appointment or we won’t be able to see you online or at the office.  We no longer will be supplying paper intake forms at the office.  When you arrive, please call our office 780-991-5117 to let us know you are there.  There will be a bit of a wait time while the present client/s are getting ready to leave and we get the office cleaned for you.  Thanks for your understanding.

Please be respectful of your scheduled appointment time. We understand, life gets busy. If you cannot make your confirmed appointment time, please give us a call to reschedule. The cancellation policy is outlined below: (Please disregard this info. if you are a repeating client.)

More than 48 hours notice – no charge
Less than 48 hours notice – 50% of session fee
Day of appointment – 100% of session fee

If you have any questions, or wish to cancel/reschedule your appointment, please call us at 780 991 5117.

We look forward to meeting you.

Dr. Ottawa Easingwood
Registered Professional Clinical Counsellor & Psychotherapist
New Start Counselling

“I believe that with good help, intervention, and perseverance to working through the hard issues, being willing to change and adopt new behaviors, anything is possible, and good days are ahead.”
– Dr Ottawa

An email has been sent to you confirming all the details of your appointment. If you have any questions do not hesitate to call 780.991.5117